Vice President- Head Of Client Service Jobs

Bank of America

Job Brief

We have a vacancy of Vice President- Head Of Client Service in our company, Bank of America. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Vice President- Head Of Client Service
Company: Bank of America
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-11-30
Posted on: https://sg.jobsoffices.com

Job Detail

Job Description:

Why does this role exist?

Within the Treasury / Cash Management business of the bank, independently consults and acts as a liaison with business partners and clients to ensure client requirements are fully met for services requested within specified timeframes. This role is considered a clear career path for senior opportunities and demands the candidate to demonstrate this potential.

Key Responsibilities

  • Creates unit vision, lead people to perform and develops employees.
  • Manages staffing requirements, performance management (including client survey scores), budget/expense management, reporting and forecasting for areas managed.
  • Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients.
  • Ensures associates are adhering to all business procedures and protocols.
  • Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Includes potential RFP/pre-sales involvement.
  • Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution.
  • Responsible for acting as the primary interface with the client to establish all connectivity between organizations

Skills & Experience

  • Minimum of 2 years Team Lead or Management Experience
  • Minimum of 2 years Treasury Experience
  • Working knowledge of Fulfillment/Treasury Management products and services
  • Ensure professional image through use of proper phone and email etiquette.
  • Analyze day-to-day work to identify opportunities to streamline and improve efficiencies –escalate to management as needed.
  • Ability to influence and champion change to ensure employee adoption
  • Make appropriate decisions that balance the client, shareholder and employee constituents
  • Oral Communications – speak effectively one-to-one or in groups.
  • Prepare and deliver clear, effective, and professional presentations.
  • Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.
  • Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.
  • Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience

Characteristics

  • Strong team player with good work ethics
  • Ability to work independently as part of an elite team
  • Best practice orientated
  • Self starter
  • Attention to detail
  • Highly organized
  • Thrives on challenges
  • Takes personal ownership
  • Ability to demonstrate initiative and creative thinking
  • Ability to build strong client relationships
  • Adapts easily to change
  • Commonsense approach – mature and confident
  • Excellent personal presentation for face to face meetings with clients
  • Friendly outgoing personality to deal with clients
  • Flexibility with hours/overtime as and when required

Direct Apply
Report job