TIKTOK PTE. LTD.
We have a vacancy of Vendor/Partner Program Specialist – Sourcing & Implementation in our company, TIKTOK PTE. LTD.. This vacancy is based in Singapore. Please go through the job detail mentioned below.
Position Title: Vendor/Partner Program Specialist – Sourcing & Implementation
Company: TIKTOK PTE. LTD.
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-09-15
Posted on: https://sg.jobsoffices.com
TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Responsibilities The Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe. In the Sourcing & Implementation function, you will drive the world-wide Business Process Outsourcing (BPO) selection for business development and the new site implementation.What will I be doing?- You will lead the sourcing for new BPO partners based on business needs, including: – Understand and evaluate the business requests from different departments. – Market research and desk research for location strategy and partner capability – Analyze the market data and present it with a logical methodology to support the data-based business decision-making – Communicate with XFN-team such as GR, PR, legal to support the solution. – Work closely with procurement to complete the RFx process.- You will support BPO partners with the implementation of a new site from 0 to fully functional, during the initial stage: – You will hold the partner site accountable and help to set a clear path towards operational excellence – You will guide the BPO partner to design the ramp-up plan and coordinate internal resources with XFN-team such as training arrangement to kick-off the business operation – You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness) – You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses – You will identify operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses. – You will crisply articulate site performance and any remediation plans to an executive level – You will transfer the fully-functioned site to the regional Ops success team after implementation- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.- Ability to travel 50%-70% is required for this roleQualifications- At least 3 to 5 years of working experience in similar capacity.- Strong understanding of the overall BPO industry world-wide, including business models, industrial trends, info of key parties, and have a judgment of the industry.- Good experience in analyzing and reporting skills, ability to collect data, apply data into models, generate insights and present the conclusion with a clear logic to support data-based decision-making.- Good experience in managing outsourced partner relationships along with people management experience- Good experience in Operations Management, Program Management, Large scale transformation project experience- Strong global stakeholder management and influencing skills to navigate around a global organization. – Good experience in large scale operations working across or coordinating with multiple domains and business units- Strong ability to think outside the box, multitask and work well under pressure, identify issues, and work to resolve them in partnership with business leadersTrust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.