Technical Service Delivery Manager Jobs

  • Full Time
  • Orchard
  • Posted 2 weeks ago


Job Brief

We have a vacancy of Technical Service Delivery Manager in our company, SINGAPORE TELECOMMUNICATIONS LIMITED. This vacancy is based in Orchard. Please go through the job detail mentioned below.

Position Title: Technical Service Delivery Manager
Work Type: Full Time
City of work: Orchard
Salary: $11,000 a month
URL Expiry: 2022-08-26
Posted on:

Job Detail


Singapore, Central Singapore

Planning Area

Job Type
Full Time

$5,500 – $11,000 Per Month

Date Posted
1 day ago

Expiry Date

Additional Details

Job ID

Job Views

Roles & Responsibilities


Service Delivery Management:

  • Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.
  • Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.
  • Develop, manage, and improve stakeholder relations – both internal and external.
  • Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.
  • Understanding the pipeline of demand and work with the Demand Managers (internal TI member) to ensure an appropriate supply of resources.
  • Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.
  • Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.
  • Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.
  • Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.
  • Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.
  • Holding the teams to the highest standards, project discipline and accountability.
  • Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.
  • Ensuring compliance with the infrastructure standards for applicable Service Area
  • Coordinating the efforts of internal stakeholders and Service Providers to support the change management process
  • Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

  • Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.
  • The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

  • A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.
  • Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to.

People Management – Internal & External:

  • Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery
  • To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

The Ideal candidate should possess:

  • Degree in Computer Science / Information Technology / Engineering or equivalent
  • PMP / Agile Certified.
  • Minimum 10 years of relevant experience in Project and service delivery management.
  • Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.
  • Coding and Scripting with good experience
  • Good to have a good knowledge on IAC (Infrastructure As Code).
  • Excellent interpersonal skills, independent and result oriented.
  • Problem solving, strong analytic and decision-making abilities.
  • Strong communication skills and able to articulate well.






To apply for this job please visit

Job Location