Support Analyst Jobs


Job Brief

We have a vacancy of Support Analyst in our company, ITConnectUS. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Support Analyst
Company: ITConnectUS
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-13
Posted on:

Job Detail

Position Description

  • Support FO IT applications across business flows Cash Equity, Delta1, program trading, DMA/DSA, Equity derivative & Fixed income.
  • Provide L1 & L2 support in a high pressure trading floor incidents with customer focus.
  • Trouble shoot Trading application issues, Market data and business flows support in Cash Equity, DMA/DSA or derivatives.
  • Raise trading floor incidences & issues, reproduce scenarios, UAT, incident closure follow-ups. Tracking resolution of bug fixes and enhancements in project working meetings.
  • Co-ordinate with global FO IT trading support for common issues & learn and share flows, requirement gathering for IT across Cash Equity, Derivative & Fixed Income.
  • Ensure checks in morning & post every releases. On boarding of new trader profiles setup
  • SGX coordination for incidents, BCP, IWT and other mandatory changes & annual exercise.

Job Responsibilities

  • Singapore trading floor Front office application support.
  • Coordination with Global teams for changes, bug fixes and releases.
  • SGX coordination for BCP, IWT, Reach 2.0 and incidents.

Skills And Experience

  • 4 to 6 years of Trading Application Support.
  • Excellent communication with Business in Non-IT environment.
  • L1 & L2 support experience on high pressure trading floor with calmness and understanding priorities.
  • Understanding of Trading life cycle, Front office flow is a must.
  • Basic Windows OS troubleshooting, networking knowledge is essential.

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