We have a vacancy of Support Analyst in our company, ITConnectUS. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.
Position Title: Support Analyst
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-13
Posted on: https://sg.jobsoffices.com
- Support FO IT applications across business flows Cash Equity, Delta1, program trading, DMA/DSA, Equity derivative & Fixed income.
- Provide L1 & L2 support in a high pressure trading floor incidents with customer focus.
- Trouble shoot Trading application issues, Market data and business flows support in Cash Equity, DMA/DSA or derivatives.
- Raise trading floor incidences & issues, reproduce scenarios, UAT, incident closure follow-ups. Tracking resolution of bug fixes and enhancements in project working meetings.
- Co-ordinate with global FO IT trading support for common issues & learn and share flows, requirement gathering for IT across Cash Equity, Derivative & Fixed Income.
- Ensure checks in morning & post every releases. On boarding of new trader profiles setup
- SGX coordination for incidents, BCP, IWT and other mandatory changes & annual exercise.
- Singapore trading floor Front office application support.
- Coordination with Global teams for changes, bug fixes and releases.
- SGX coordination for BCP, IWT, Reach 2.0 and incidents.
Skills And Experience
- 4 to 6 years of Trading Application Support.
- Excellent communication with Business in Non-IT environment.
- L1 & L2 support experience on high pressure trading floor with calmness and understanding priorities.
- Understanding of Trading life cycle, Front office flow is a must.
- Basic Windows OS troubleshooting, networking knowledge is essential.