Senior/Technical Service Engineer Jobs


Job Brief

We have a vacancy of Senior/Technical Service Engineer in our company, IDEMIA SINGAPORE PTE. LTD.. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Senior/Technical Service Engineer
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-08-26
Posted on:

Job Detail

We are looking for Senior/Technical Service Engineers who will be based onsite will support IDEMIA systems in Singapore and regionally, with a focus on becoming subject matter expert to lead in advanced troubleshooting and problem analysis.Reponsibilities: Ensure customer satisfaction in maintenance and support Manage IT components and related border-control endpoints, including Hardware and Software Troubleshoot, analyse and resolve tickets escalated by on-site Level 1 and Level 2 Teams Commit to a resolution date, formalize action plan and implement workaround for fault rectification Perform root cause analysis of technical issues Communicate and interface with vendors and customers Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports be required to stand in and perform 24/7 shift duty in case of resource shortagePre-requisite: Diploma/Degree in Information Computing with 5 years of experience in a vendor environment. Experience in technical support and systems administration in a vendor environment Enterprise scale Linux and Windows administration with strong troubleshooting skillset VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (6.5 and above) TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall) PostgreSQL, MySQL, Oracle, and other database servers Monitoring systems (e.g. Centreon, Nagvis) Management of SAN storage, NetApp storage and tape library Administration/Management of security tools, e.g. Antivirus, EDR, etc. Windows PowerShell, Unix Scripting

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