Senior Software Engineer – Support Jobs


Job Brief

We have a vacancy of Senior Software Engineer – Support in our company, RMA CONTRACTS PTE. LTD.. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Senior Software Engineer – Support
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-09-05
Posted on:

Job Detail

Job Title: Senior Software Engineer – SupportJob Type: Contract – 12 Months(Extendable)Job Location: East, SingaporeJob Responsibilities Work with a team of engineers for the development and support of a range of Access layer products connecting systems to its Clients and Processors. Work with cross-functional teams to ensure minimal to no disruption in the services Provide 24X7 Level 3 production support for the entire Extended Access service. Diagnose and resolve complex problems in production to meet all Service Level Agreements (SLA) Take strong ownership of production issues from occurrence to resolution. Coordinate tasks with careful scheduling and orchestration that involves a diverse range of groups having conflicting priorities. Work with project teams to identify and execute tasks associated with new projects. Provide estimates of effort for tasks associated with projects. Work collaboratively across the Singapore and US staff ensuring high-quality deliverables meeting all SLA’s. Interact closely with the QA and Development teams to ensure to meet all delivery schedules in defect-free software. Provide training to external teams on new products and enhancements developed by the group. Provide a comprehensive incident investigation and root cause analysis with simulation and testing of production issues. Lead and take ownership of all documentation associated with new products, enhancements and patches.Qualifications: Bachelor’s degree in engineering, computer science or a related field is required with 5 years’ experience or Master’s Degree with 2+ years of experience. Experience in working with Operations staff on production issues on business critical services and applications. Experience in the area of systems related to the financial services industry will be preferred. An in-depth and broad background in UNIX operating systems including Linux is an absolute requirement 4+ years of solid experience with UNIX based scripting languages such as Shell or Perl is essential A strong understanding of TCP/IP and networking technologies is essential together with an excellent ability to analyze and decode network traces Experience in analyzing detailed and diverse diagnostic data for rapid root cause analysis is required Experience should include effectively working with a diverse range of functions and groups including: Software Development, QA, Engineering and a range of Operational groups Experience in capacity planning and management of production environments, including load testing exercises is required Coding experience in a high-level programming language such as Java and Python will be preferred Excellent written and verbal communication skills Team player with experience working in an environment that supports and encourages diversity.If you are looking for an opportunity and your skills align with this job, please send your updated CV/resume (in Word format) to Mounika at [ Link removed ] .All Curriculum Vitae will be treated with strict confidentiality We regret to inform you that only shortlisted candidates will be notified.

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