Senior Executive (User Experience) Jobs

  • Full Time
  • Singapore
  • Posted 1 month ago
  • Applications have closed

MHA - Immigration & Checkpoints Authority (ICA)

Job Brief

We have a vacancy of Senior Executive (User Experience) in our company, MHA – Immigration & Checkpoints Authority (ICA). This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Senior Executive (User Experience)
Company: MHA – Immigration & Checkpoints Authority (ICA)
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-09-23
Posted on:

Job Detail

What the role is

The job holder will be working with the ICA Safe Travel Office (STO), which centralises and oversees implementation of health-related border policies, such as those for COVID-19. STO provides information to travellers on the latest travel policies/restrictions via the ICA website and SafeTravel Contact Centre, and facilitates their entry via entry application portals. The job holder will be part of a team that oversees travel-related communications, processes and policies.

What you will be working on

• Ensure the latest travel policies are communicated to travellers on ICA’s website and other related government platforms in a consistent, clear and accurate manner that is easy to navigate and understand • Draft and publish web collaterals in a timely manner when new travel policies are implemented • Monitor the STO Contact Centre vendor’s performance, and ensure the contact centre’s interactive voice response system is updated and user-friendly • Review public enquiry and appeal patterns to recommend improvements to entry processes, and improve how these processes are communicated to the public • Work with teams across other government agencies to ensure simple and consistent travel policy design for good user experience

What we are looking for

• Knowledge in mass communications, web design or user experience design • Good writing ability • Familiar with or willing to learn how to use website Content Management Systems and HTML/CSS • Proactive in identifying areas for improvement and proposing practical solutions • Collaborative spirit to work with other teams in ICA and across government to arrive at mutually agreed solutions • Knowledge of simple programming (e.g. if/else statements) is a plus

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