Regional Customer Director Jobs

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.

Job Brief

We have a vacancy of Regional Customer Director in our company, DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Regional Customer Director
Company: DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-10-07
Posted on: https://sg.jobsoffices.com

Job Detail

Job Purpose

Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan.

Accountabilities

Customers

External

  • Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region
  • Deliver services and solutions to customer that meet budget, quality and agreed service level
  • Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs
  • To drive and manage profitable growth with the assigned customer
  • Respond and solve customer enquiries/complaints in a timely and responsive manner
  • Responsible for establishing customer profiles and customer needs.

Internal

  • Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
  • Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs
  • Close engagement with internal stakeholder by sharing customer’s buying behaviors and competitor’s intelligence

Stakeholders

External

  • Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, inferences et al.
  • Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects
  • Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration

Internal

  • Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly
  • Coach and work closely with virtual team – Key Account Managers (KAMs) and After Sales Managers (ASMs)
  • Regular Performance Dialogue with Country KAMs or ASMs

Processes

  • Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit
  • Identify and develop customer sales leads
  • Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges
  • Develop and/or communicate effective pricing strategies to drive profitable growth and volume
  • Develop supply chain management solutions meeting customer needs
  • Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids

Customer Business Performance

  • Effectively drive monthly or quarterly business review with customer
  • Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products
  • Identify and drive continuous improvement or value creation opportunities with customer

Skills

Key Capabilities

  • Management & Decision Making
  • Planning and Organization
  • Industry/Sector Knowledge and Expertise
  • Forwarding Services Knowledge and Expertise
  • Customer Relationship Management
  • Cross cultural management experience
  • Excellent communications skills
  • Commercial/Sales knowledge and experience
  • Interpersonal skills
  • Influencing skills
  • Negotiation skills
  • Solution design and process mapping skills

Competences

Making Customers More Successful

  • Maintains effective relationships with customers
  • Develops, delivers high quality/innovative products, services or solutions
  • Focuses on customer needs and gains their commitment
  • Gains management/colleague support to meet customer needs

Shaping Direction

  • Ensures strategies/plans are aligned and reflect other views
  • Develops strategies/plans aligned to broaden organizational strategy
  • Communicates strategy

Driving High Performance

  • Establishes clear, challenging and achievable objectives
  • Coordinates efforts and aligns resources to achieve objectives
  • Regularly reviews and communicates progress against objectives and adjusts as needed
  • Champions continuous improvements and innovation
  • Takes responsibility for own decisions and recognizes the contribution of others

Developing Others

  • Provides candid/regular feedback
  • Supports the development of others
  • Inspires others to develop themselves

Developing Self

  • Conveys a clear sense of personal goals and values
  • Actively seeks feedback to improve performance
  • Develops new skills and modifies behaviors based on feedback
  • Takes personal responsibility for careers and development

Experience/Qualifications

  • 5-7 years of solid experience in the logistics or forwarding industry
  • Of which at least 2 years is dealing with major accounts on a regional or global level
  • Relevant experience in international supply chain especially intra-Asia will be an advantage
  • Degree holder, relevant post-graduate qualifications will be an advantage
  • Fluent use of English (both written and spoken)
  • Ability to speak Chinese will be an advantage
  • Computer skill knowledge like Word, Excel, PPT

Direct Apply
Report job