Key Account Executive Jobs

Jet Quay Pte. Ltd.

Job Brief

We have a vacancy of Key Account Executive in our company, Jet Quay Pte. Ltd.. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Key Account Executive
Company: Jet Quay Pte. Ltd.
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-14
Posted on:

Job Detail

Key Tasks/ Primary Responsibilities

  • Conduct and execute the extensive Customer Relationship Management (‘CRM’) plan to maintain solid relationship and provide the value add to clients to improve the performance
  • Growing the company revenue by ensuring that key clients are satisfied with the services provided
  • Identify new business opportunities and develop relationships with potential clients
  • Manage multiple key accounts without compromising on the quality of services provided
  • Develop and execute the sales plan to upsell JetQuay’s Unique Selling Point (‘USP’) to recruit new customers and drive sales
  • Solid experience in dynamic and creative account servicing activities to specialize in aviation and customer (passenger) experience
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders
  • Work closely with Business Development team to develop the strategy, marketing initiatives and business plan

Usual Tasks

  • Acting as the main point of contact to liaise external parties and internal department for events planning and coordination
  • Prepare the Contracts and the follow up tasks on a deal
  • Effectively and efficiently answer telephone calls and related functions
  • Manage and follow-up on customer requests and issues with courteous and professional customer service and if possible, to comply with each and every client’s request ( be during non-office hours and on weekends)
  • Maintain regular contact / rapport in understanding and anticipating customers
  • Perform other duties as directed by superior

Core/Generic Competencies

  • At least 3 years sales experience in service or hospitality industry
  • Education background with Local Diploma in any field
  • Good written skills and sound verbal (Chinese and English) communication skills.
  • Building collaborative relationships with different stakeholders. Able to maintain good guest relations with business partners at the airport community.
  • Consistently have a courteous and hospitable attitude when on duty to both internal and external customers
  • Take ownership of problem: handle complaints promptly according to established procedures and escalate critical issues to management when necessary
  • Customer orientation: find ways to measure and track customer satisfaction
  • Being able to work both independently and/or with a team.

Technical Competencies (knowledge, Skills, Output)

  • Analyze customer insights
  • Strong salesmanship
  • Results oriented
  • Good art sense for brand and marketing materials

Leadership/Managerial Competencies

  • Personal and persuade intended audiences
  • Lead reservation team for high productivity and seamless customer services

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