Inbound Call Centre Agent (24 Hrs Shift) – Contract = 12 Months Jobs

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $2,500-$3,000

Working Hours

1. Open to shift work (24 hours) and weekend work

2. 44 hours per week

3. 5.5 days work week

Job Description

1. 1-2 years of inbound call center environment (min 6 months)

2. Education background: N Level

3. Multitasker – logging the call while on the call

4. Objection handling to prevent the call from being escalated to the next level

5. Fast paced environment

6. Handle first level enquires, primarily incoming calls through our hotlines or other channels such

as email and webchat

7. Understand customers’ needs and provide quick, accurate and satisfactory answers to their queries and

concerns

8. Guide callers in navigating the client website and using the available services

9. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

10. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with

customers

11. Maintains and improves service level quality by adhering to standards and guidelines

12. Handle ad hoc duties as required