Guest Services Executive Jobs

HASSELHOFF OP PTE. LTD.

Job Brief

We have a vacancy of Guest Services Executive in our company, HASSELHOFF OP PTE. LTD.. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Guest Services Executive
Company: HASSELHOFF OP PTE. LTD.
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-11-21
Posted on: https://sg.jobsoffices.com

Job Detail

Job Overview

Reporting to the Duty Manager, the Guest Services Executive is responsible for all aspects of the front office (rooms division) role in day-to-day hotel operations and responsible for maximising bookings by delivering a delightful yet efficient booking service.

Responsibilities

  • Responsible for all internal and external telephone, email, internet and ‘in person’ enquiries
  • Working closely with Sales department to maximise revenue by converting enquiries, recognising business prospects and opportunities to upsell rooms and services, while preventing overbooking situations
  • Follow up on any cancellation and processing of refunds, monitoring guest complains / feedback and drop-off trends to provide timely feedback to facilitate service improvement
  • Exercise effective listening to capture relevant information and provide a premium experience for the guest
  • Ensure all guest requests are effectively delivered to Housekeeping and Front Office, and that follow up is completed punctually to ensure guest expectations are met
  • Liaise with all departments to ensure the best services is provided to our customers
  • Process all guest check-ins and check-outs, verifying guest identity, form of payment, assigning room, and activating/ issuing room key
  • Enter TravelodgeR Rewards information
  • Ensure rates match market codes, document exceptions
  • Compile and review daily reports/ logs/ contingency lists
  • Complete cashier and closing reports (accurate cashier record, including process all payment types, vouchers, paid out, balance and drop receipts & others)
  • Perform all other duties assigned by Supervisor or Management

Qualifications

QUALIFICATIONS & REQUIREMENTS

  • Primary/ Secondary School/ O Level, Professional Certificate/ NiTEC, Diploma, Advanced/ Higher / Graduate Diploma
  • PC literate, proficient in MS Office

Experience

  • Minimum of 2-3 years in travel, tourism, hospitality, hotel or guest services. Experience as hotel reservation agent, concierge or experience in customer service role is an added advantage

Personal Qualities & Attributes

  • Able to work on rotating shift, weekends, and PH
  • Proficient in English (both verbal and written), multilingualism is strongly preferred
  • Highly detail-oriented, resourceful and intuitive person, who can work both independently and as a team, with strong customer service skills and excellent telephone etiquette
  • Able to identify problems and issues in a pre-emptive manner, and escalate them to superior promptly or resolve them independently and creatively
  • A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people
  • Committed to delivering a high level of customer service

Meticulous with strong attention to details with good follow-up
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