Guest Service Agent/Executive Jobs

Job Responsibilities:

• Able to perform guest check-in/check-out and cashier duties
• Ensure sufficient guest rooms and perform rooms block when necessary
• Handling guest inquiries with knowledge and ensure the safety of customers
• Manage customer satisfaction and handle complaints from guests
• Coordinating with housekeeping and ensure the workflow is running smoothly
• Prepare reports on every shift and assist duty managers to conduct routine activities
• Performs any other duties as be assigned by Management from time to time

What we’re looking for:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details