Guest Relations Officer Jobs


Job Brief

We have a vacancy of Guest Relations Officer in our company, THE FULLERTON HOTEL. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Guest Relations Officer
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-09-20
Posted on:

Job Detail

Job Responsibilities Handle all incoming telephone calls Provide callers with local directions and general information in a courteous and accurate manner Take messages from caller and ensure their delivery Handle all guests’ wake up call requests Assist in room service order taking from hotel guests and coordinate with F&B team Perform all tasks assigned according to established standards and procedures with polite, attentive and sympathetic manner Ensure all call charges are posted to guest folio accordingly. Well versed with city emergency telephone numbers and services; ensure that efficient and effective communications are maintained during emergency situationsJob Requirements Possess good telephone etiquette Able to work on rotating shifts, public holidays and weekends. Good team player with strong interpersonal and communication skills Positive working attitude and customer service oriented

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