Executive Guest Service Jobs

The Ascott Limited

Job Brief

We have a vacancy of Executive Guest Service in our company, The Ascott Limited. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Executive Guest Service
Company: The Ascott Limited
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-11-14
Posted on: https://sg.jobsoffices.com

Job Detail

Responsibilities

Executive, Guest Service

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

You Will

Responsibilities

  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents’ queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents’ accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents’ valuables and belongings
  • Perform related tasks as assigned

You Have

Job Requirements

  • 2 years of relevant work experience preferably in the hospitality industry
  • Fresh graduates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
  • Service-oriented
  • Passion in learning a variety of tasks, including handling paperwork
  • Willingness to perform shifts

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