Customer Service Support Jobs


Job Brief

We have a vacancy of Customer Service Support in our company, ICHOR SYSTEMS SINGAPORE PTE. LTD.. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Customer Service Support
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-18
Posted on:

Job Detail

The customer service support plays an important role in handling complaints, processing orders, and providing information about Ichor Systems organization’s products and services.

Job Duties & Key Responsibilities

  • Process purchase orders received from the customers in the defined sales territory into the Oracle system, issue order confirmation and closely follow up all sales order (s) until products are delivered and invoiced.
  • Support customers, including order status and changes and initial commit dates; follow up on changes and resolve customers’ issues as liaisons between multiple departments, including sales, purchasing, planning, and logistics departments.
  • Handle all requirements from the customers – stock availability, pricing, confirmation of shipping locations, shipping discrepancy issues, returns and others
  • Notify Finance for orders on credit holds and incoming payment for cash in advance orders.
  • Support timely resolution on billing disputes, issuing credit/debit memos, invoice cancellations, and shipment disputes, partnering with Logistics.
  • Prioritize and track customers’ orders in Oracle, flag escalations to the Planning team on orders with long lead time and do not meet customer’s expectations.
  • Ensure effective and accurate processing for all sales orders and always maintain a flexible approach, assisting in other territories if/when necessary.
  • Keeps and maintains an accurate open order and delivery report with shipping dates that match customer needs.

Job Requirements

  • Min Diploma / Degree any discipline
  • 3-5 years related industry experience in customer service role
  • Good written and verbal communication skills
  • Proficient in MRP database, MS Excel, Powerpoint and experience in Oracle and Agile systems
  • Able to handle responsibilities under pressure and keep a positive and composed demeanour.

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