Customer Service Specialist / Executive Jobs

LITTLE FARMS PTE. LTD.

Job Brief

We have a vacancy of Customer Service Specialist / Executive in our company, LITTLE FARMS PTE. LTD.. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Customer Service Specialist / Executive
Company: LITTLE FARMS PTE. LTD.
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-11-13
Posted on: https://sg.jobsoffices.com

Job Detail

Visit us at https://littlefarms.com/careers/ for other exciting available roles!

Are you passionate about all-natural and organic, great food? We are!

We are Singapore’s favourite neighbourhood grocer, and we source the finest all-natural and organic food from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people live happier and healthier lives and we aspire to be our customers’ first choice for clean, natural, healthy, and delicious food; whether they are buying ingredients in our grocery stores (physical or digital) to prepare an epic feast themselves or simply to enjoy a great meal in one of our café-bistros.

We are a mission-driven, fast-growing company. We opened our first store in 2016 to fill a gap in the market for the type of high-quality all-natural food that we would love to feed our own families. With 6 Retail Stores, an E-Commerce platform, 3 Café-Bistros, the Starter Lab Bakery Café, & Bakery Factory, we now have more than 300 team members! We have exciting growth plans, and we are always open for new team members with the same purpose and values we have, to join us on this incredible journey together!

Our Customer Service Specialist / Executive will be part of our ever-growing E-Commerce team; someone who will work closely with the Customer Service Manager and the E-Commerce team, as well as with our other business units such as Food & Beverage (F&B) and Retail, by actively engaging our customers’ questions and feedbacks via various communication channels.

If you are truly passionate about delivering outstanding customer service, we would love to hear from you!

Available Work Locations:

  • Katong Point

Role Of Customer Service Specialist / Executive

  • Primary point of contact for customer inquiries in relation to online orders and products
  • Engagement of our customers on various communication channels such as phone calls, emails, live chat, and social media
  • Provide highest levels of customer service in relation to products information, operations and order processing support through e-commerce platform and website
  • Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving potential issues and serve in a variety of pre and post sales functions via calls, emails, and messages
  • Responsible for the coordination of end-to-end order management and fulfilment, by working closely with internal and external stakeholders to fulfil customer orders in a timely and accurate manner
  • Ensure close follow-up of outstanding orders and pertaining issues with proactive communication with customers
  • Respond to customer inquiries, and provide accurate information pertaining to their questions, and feedback
  • Actively participate in the improvement of overall customer experience through after-action review (AAR) of incidents
  • Support the fulfillment team during off-peak hours if required
  • Any other tasks as assigned by the E-Commerce Manager, and Head of E-Commerce
  • Learning and training opportunities leading to growth and salary increments:
  • Customer Service Specialist –> Customer Service Executive –> Assistant Customer Service Manager –> Customer Service Manager

Experience & Skills

  • Related experience in customer service or hospitality-related industries will be advantageous
  • Candidates with related experience will be considered for the role of Customer Service Executive
  • Proactive; able to show initiative, while being innovative when resolving issues
  • Detail-oriented and able to maintain confidentiality
  • Good interpersonal and communication skills
  • Ability to build and maintain strong, positive relationships with internal and external stakeholders
  • Calm under pressure and adaptable in response to changes in a fast-moving environment

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