Customer Service Specialist (1 Year Contract) Jobs

Prudential

Job Brief

We have a vacancy of Customer Service Specialist (1 Year Contract) in our company, Prudential. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Customer Service Specialist (1 Year Contract)
Company: Prudential
Work Type: Part Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-08-19
Posted on: https://sg.jobsoffices.com

Job Detail

Prudential’s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Job Profile Summary:

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

  • Manage the day to day email correspondence with customers and distributions
  • Provide quality customer service through reviewing, assessing and providing the response in a timely manner
  • Resolve feedback or issues raised by customers or sales representatives
  • Provide reports and analyse emails to streamline and work with team lead to improve on the SLA and be involved in the email reduction initiatives.

Who we are looking for:

Competencies & Personal Traits:
  • Strong command of the English language (spoken and written)
  • Analytical and self-motivated
  • Resourceful and resilient
  • Effective in problem solving
  • Fast learner

Working Experience:

  • At least 1 year of experience in a customer service role and is able to write well
  • Experience in Financial Institution will be an advantage
  • Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education

  • Degree/Diploma holder in any discipline

Language

  • English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.