Customer Service Executive Jobs


Job Brief

We have a vacancy of Customer Service Executive in our company, ELITEZ PTE. LTD.. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Customer Service Executive
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-08-27
Posted on:

Job Detail

Our client is looking for an Enrolment Consultant to join the team. We are looking for someone who is passionate about empowering future leaders intechnology and making a lasting impact in their lives by empowering them withthe necessary digital skills to thrive in this age of technology.Roles and Responsibilities: Lead Management and Parent Liaison• Ensure all new enquiries (calls, email, online leads, walk-ins etc.) areresponded to within 24 hours.• Actively follow up on leads and assist them with their queries to identifythe right classes and move them toward registration• Ensure any follow-up with i.e. tutors, and placement tests are arrangedand communicated clearly to all parties• Ensure a high service standard for parentsOpen House/ Events and Tradeshows• Manage prospect leads to ensure all parent information is recorded andconfirmations are sent.• Ensure all items (brochures etc) are packed and ready to go fortradeshows• Actively speak to prospects at tradeshows as a representativeParent Liaison with parents/ community guests/ teachers• Work hand in hand with tutors and management on parents’concerns/queries.• Report any matters of concern or clarification regarding families to theManagement when relevant.• Provide a bridge between tutors and parents by being aware of classmatters/events & communicating important daily messages shared byparents to the teachers effectively.• Work to establish a collaborative, warm, and approachable team culturewithin the school.Marketing• Take photos & videos of regular classes at the centres• Feedback on class schedules, ensure that website is updated and adjustedaccording to what parents need and find useful• Ensure all messaging platforms are manned during school hours Mon-Fri9am-6pm• Ensure that all communication from the school is on-brand and consistentwith the guidelinesRequirements: • Proficient in Microsoft Office (Excel, Word, PowerPoint)• Able to work on weekends (Sat and Sun) Location: Bukit Timah and Parkway Parade If interested, please send your resume to [ Email address blocked ] We regret to inform you that shortlisted candidates will be notified.Derrick TeoCEI License: R1550845EA License: 16C8004

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