Customer Care Representative Jobs


Job Brief

We have a vacancy of Customer Care Representative in our company, Emerson. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Customer Care Representative
Company: Emerson
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-09-02
Posted on:

Job Detail

Job Responsibilities:

  • Interface between plant and sales office (LBP) for Tier 1 KOB3 orders.
  • Proactively manage KOB3 backlog.
  • Provides updates and status reports to sales office or customer as required.
  • Works with plant team to get order status and support prioritization.
  • Supports resolution of customer inquiries and adherence to customer request date.
  • Manages customer change orders appropriately.

Customer and Sales Office Communication:

  • Works with subject matter expert to respond to customer inquiries within 24 hours.

Managing Orders:

  • Proactively manages KOB3 backlog.
  • Ensures all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements.

Communication of shipping, resolve invoicing issues

  • Coordinates inspection if required.

Status Updates:

  • Assists in sales shipment forecasting.
  • Provides reporting on order status.
  • Follows up on commitments and delivery milestones with the plant.
  • Change Order Management
  • Provides technical and application support for customer inquiries.
  • Manages change order process.

Job Requirements:

  • Suitable Degree in Business related field or equivalent experience.
  • Minimum 2 years’ experience in customer facing role.
  • Strong customer support skills; excellent verbal and written communication.
  • Ability to multi-task and manage competing priorities
  • Proficient in a variety of software programs including customer relationship management and ERP software.
  • Ability to comprehend technical specifications.

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