Customer Care Representative Jobs

Job Responsibilities:

• Interface between plant and sales office (LBP) for Tier 1 KOB3 orders.
• Proactively manage KOB3 backlog.
• Provides updates and status reports to sales office or customer as required.
• Works with plant team to get order status and support prioritization.
• Supports resolution of customer inquiries and adherence to customer request date.
• Manages customer change orders appropriately.

Customer and Sales Office Communication:

• Works with subject matter expert to respond to customer inquiries within 24 hours.

Managing Orders:

• Proactively manages KOB3 backlog.
• Ensures all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements.

Communication of shipping, resolve invoicing issues

• Coordinates inspection if required.

Status Updates:

• Assists in sales shipment forecasting.
• Provides reporting on order status.
• Follows up on commitments and delivery milestones with the plant.
• Change Order Management
• Provides technical and application support for customer inquiries.
• Manages change order process.

Job Requirements:

• Suitable Degree in Business related field or equivalent experience.
• Minimum 2 years’ experience in customer facing role.
• Strong customer support skills; excellent verbal and written communication.
• Ability to multi-task and manage competing priorities
• Proficient in a variety of software programs including customer relationship management and ERP software.
• Ability to comprehend technical specifications.