Crm System Operation Support Jobs

  • Full Time
  • Singapore
  • Posted 4 weeks ago
  • Applications have closed


Job Brief

We have a vacancy of Crm System Operation Support in our company, SAMSUNG SDS ASIA PACIFIC PTE. LTD.. This vacancy is based in Singapore. Please go through the job detail mentioned below.

Position Title: Crm System Operation Support
Work Type: Full Time
City of work: Singapore
Salary: Salary detail is not available
URL Expiry: 2022-07-30
Posted on:

Job Detail

Summary: This position serve as 1st line technical support for the Samsung’s centralized CRM system operations, to liaise and cooperate between different teams (RHQ, HQ, Subs, Agencies), check/resolve issues and maintain/suggest system improvements.Responsibilities: Serve as 1st level technical services line for subsidiaries and agencies including but not limited to issues troubleshooting & resolving, queries clarification, provide technical advise, introducing the best practice of guideline & policy, and conducting training as necessary Maintain system integrity, and assure the data integration flows by checking backend system interfaces Check and affirm the records, transactions, point calculation status in the database, and analyze log data if necessary Support data uploading processes Collaborate with Corporate HQ, RHQ, Subs, and agencies to secure support for key initiatives, maintain alignment, and follow-up issues Work with Corporate HQ teams in system enhancement or expansion works Check system performance, involve in UAT testing, develop manual if necessary, etc. Attend meetings with local subsidiaries, agencies, RHQ, and HQ teams as necessary Propose, collect, and initiative the system improvement ideas Prepare and present data reporting works such as monthly data status, campaign execution status and service request data, etc.Requirements: Bachelor’s degree in Information Technology or higher in the relevant field of studies Minimum 5 years of experience. Digital marketing campaign/platform knowledge and technical experience Preferred candidate with SAP Hybris Marketing Experience, SAP GUI and ABAP Skill, Programing & DB Concept Candidate must be willing to work at Mapletree Business City

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