Call Centre Specialist Jobs

ComfortDelGro Engineering Pte Ltd

Job Brief

We have a vacancy of Call Centre Specialist in our company, ComfortDelGro Engineering Pte Ltd. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Call Centre Specialist
Company: ComfortDelGro Engineering Pte Ltd
Work Type: Full Time
City of work: Singapore Singapore
Salary:
URL Expiry: 2022-11-19
Posted on: https://sg.jobsoffices.com

Job Detail

Job Description

  • Answer incoming calls from customers requiring roadside recovery assistance & EV charger issues.
  • Dispatch recovery teams to customer site in a timely manner.
  • Follow up and coordinate between customer and recovery team.
  • Provide various information to customer (eg, towing fees, battery change fees, EV charging rate etc).
  • Provide technical support to customer on automotive related issues.
  • Monitoring of workshop operations.
  • Manage and resolve customer queries.
  • Identify and escalate issues to supervisors.
  • Route calls to appropriate resources.
  • Complete call logs and reports.
  • Other duties assigned by Superior and Managers.

Job Requirement

  • Minimum GCE ‘O’ Levels or equivalent with pass in English.
  • 1 to 2 years of experience in a Call Center environment.
  • Knowledge of customer service practices and principles.
  • Strong phone and verbal communication skills along with active listening.
  • Basic IT Knowledge and data entry skills.
  • Able to work on rotating shift

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