ComfortDelGro Engineering Pte Ltd
We have a vacancy of Call Centre Specialist in our company, ComfortDelGro Engineering Pte Ltd. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.
Position Title: Call Centre Specialist
Company: ComfortDelGro Engineering Pte Ltd
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-16
Posted on: https://sg.jobsoffices.com
- Answer incoming calls from customers requiring roadside recovery assistance & EV charger issues.
- Dispatch recovery teams to customer site in a timely manner.
- Follow up and coordinate between customer and recovery team.
- Provide various information to customer (eg, towing fees, battery change fees, EV charging rate etc).
- Provide technical support to customer on automotive related issues.
- Monitoring of workshop operations.
- Manage and resolve customer queries.
- Identify and escalate issues to supervisors.
- Route calls to appropriate resources.
- Complete call logs and reports.
- Other duties assigned by Superior and Managers.
- Minimum GCE ‘O’ Levels or equivalent with pass in English.
- 1 to 2 years of experience in a Call Center environment.
- Knowledge of customer service practices and principles.
- Strong phone and verbal communication skills along with active listening.
- Basic IT Knowledge and data entry skills.
- Able to work on rotating shift