Assistant Manager/Manager Category Management & Business Development Ishopchangi Jobs

Changi Airport Group

Job Brief

We have a vacancy of Assistant Manager/Manager Category Management & Business Development Ishopchangi in our company, Changi Airport Group. This vacancy is based in Singapore Singapore. Please go through the job detail mentioned below.

Position Title: Assistant Manager/Manager Category Management & Business Development Ishopchangi
Company: Changi Airport Group
Work Type: Full Time
City of work: Singapore Singapore
URL Expiry: 2022-11-12
Posted on:

Job Detail

We are hiring! If you have a strong passion in eCommerce and omni-channel retail, a strong desire to be part of a dynamic and expanding team driving business transformation, possess an inquisitive mind for continual discovery and strong understanding of tech, join us now!


You will be a key member of the Business Development Team and will take on the role of a Category Manager to oversee the expansion of Luxury and Fashion Category. You will be empowered to grow the domestic and travel retail marketplace businesses for this category and take charge to curate the merchandising and merchant mix. You will take lead in prospecting, on-boarding and partnership sustenance with your merchants to improve business performance. You will be heavily supported by the marketing and operations team to grow your category.

To excel in this role, you will need to have a deep passion in the category, strong industry contacts / networks, possess strong salesmanship and business acumen. You should be fluent in managing multi-stakeholders and be comfortable in analytics and senior management engagement.


As the Category Manager, you will devise the growth strategy and conduct competitive analysis of the business landscape to identify competition and growth opportunities. You will lead the translation of plans into execution, including leads cultivation, driving negotiation and contracting of partnerships. Specifically, this includes:

  • P&L Responsibility
  • Responsible for P&L of the categories under your care
  • Devise and implement the merchandising mix and onboarding strategy to achieve the sales, revenue and category leadership performance in the trade
  • Responsible for Category Performance Analysis & Reporting
  • Merchant Acquisition:
  • To lead the merchant acquisition efforts including prospecting, negotiating and development of necessary marketing tools
  • To be responsible for the merchant onboarding up to point of contracting and / or renewals, before handing over to the Operations Team for on-boarding ops and day-to-day support
  • Account Management
  • In charge of the accounts and sales targets of merchants under your care
  • Continually review the performance of your merchants, work with them to strategically conceive new business ideas to grow performance which include range expansion, marketing or partnerships etc.
  • You shall continually maintain good relationship and provide value add to your partners to improve performance on the platform
  • Business Development
  • To work closely with the Business Head to develop new business ideas to improve performance
  • Drive the entire business pitch and implementation for new ideas such as business case analysis, seeking management buy-in, operationalisation and budget / ROI management

Key Performance Measurements Include

  • Category P&L Performance
  • Merchant Acquisition
  • Product Range Expansion
  • First-to-Launch or Exclusive Brands / Products / Concepts introduced
  • Sales
  • Merchant Satisfaction
  • New Business Development Ideas & Implementations


  • Diploma/Degree Holder with at least 4 years (for the Assistant Manager role) or 7 years (for the Manager role) of relevant experience
  • Merchandising, eCommerce and / or marketplace experience is necessary.
  • Strong industry networks and contacts in the industry will be preferred

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